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modal300 Terms & Conditions, Clearly Set Out

modal300 Terms & Conditions set the rules for opening an account, using the lobby, moving funds through DANA or QRIS, and requesting help when a status needs checking.

Account access rulesWallet and bank recordsPolicy change noticesSupport request path
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modal300 modal300 Terms & Conditions, Clearly Set Out
CONTACT ROUTES

Get Help With A Terms Question

A clear contact route helps when a clause affects your account, wallet record or access request. We ask you to contact us from the account area whenever possible, because that lets our team match your question with the relevant phone verification and transaction history. Include the section heading, your account email or phone reference, and the date of the event. We can then explain the applicable Terms & Conditions without asking you to resend unnecessary payment details.

Team online

Account policy request

Open the support path from your signed-in account and identify the Terms & Conditions section you mean. We use the account record to connect your question with phone verification, device access and any related status without requesting your full wallet credentials.

Wallet record check

For a DANA, OVO, GoPay, QRIS, virtual account or bank transfer question, send the transaction date and visible reference only. Our team can check the policy route and payment status while keeping your wallet PIN and banking password out of the request.

Access clarification

If login or phone verification stalls, tell us the device path you used and the message shown on screen. We will explain whether the Terms & Conditions require another account step, a security check or a local-law eligibility check.

RECORD HANDLING

How We Apply These Rules

Our policy process is designed to make each account decision traceable rather than mysterious.

Account data

We use the details submitted for account access, including contact information and phone verification status, to apply these Terms & Conditions. Keep your details current; a mismatch can delay an access request or require us to ask for clarification before proceeding.

Cookies on devices

Cookies may keep a session connected to the account path and help us recognise settings on your browser. You can adjust browser controls, but removing required cookies may sign you out or prevent a policy acknowledgement from being saved correctly.

Security checks

We may compare a sign-in, phone verification event, device change or wallet request with account records. This protects the policy process from account sharing and helps us pause activity when the person requesting access cannot be matched to the account.

Record retention

We retain account, policy acknowledgement and transaction records for as long as needed to operate the account, resolve disputes, meet legal duties or protect our systems. When a record no longer serves one of those purposes, our process allows it to be removed.

Who to contact

Send a policy question through the signed-in support route, naming the clause and account step involved. If you cannot sign in, use the contact route shown on the access screen and provide only the reference needed to locate your account.

Requesting changes

You can ask us to correct account data, explain a clause, or update a policy acknowledgement by contacting support. We may verify ownership first, and we will tell you if a record must remain because a legal or transaction obligation applies.

Terms & Conditions Questions Answered

Before you open an account, these Terms & Conditions answers cover the searches we hear most often from Indonesian account holders. They explain where the rules apply, what happens during verification, how payment records fit into the policy, and how to ask for a correction or clarification. If your situation is not listed, contact us through the account support route.

You can open the current Terms & Conditions from the account access path and policy link connected to the lobby. Read them before confirming your account details or a wallet request. The version shown there is the wording we use for the relevant account action.

Yes. The Terms & Conditions explain how DANA and QRIS records connect to your account, including ownership checks, status questions and transaction references. They do not replace the separate rules of your wallet provider. Keep your PIN private and send us only the visible reference.

Phone verification is an account step used before access so we can connect the person requesting entry with the account record. If the number or device changes, we may ask for another check under the Terms & Conditions before restoring access.

You may access the account through a supported phone browser or desktop path, subject to the Terms & Conditions and local eligibility. A new device can trigger a security check, and signing out of one session may be needed before another access request is accepted.

Contact support with the payment rail, date and visible reference, such as an OVO, GoPay, virtual account or bank transfer record. We compare that detail with the account record and explain the applicable Terms & Conditions without requesting your wallet password.

Yes. Send a correction request through the account support route and identify the field that needs changing. We may verify ownership before editing it, and the Terms & Conditions explain when transaction or legal records must stay available.

Account access depends on local law. If your eligibility or location prevents access, we may pause the request and show the relevant account message. Do not bypass that control with another person’s details or device; contact us for a policy explanation.

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